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While we offer free shipping to European countries (except Iceland) on most items on our website, our free shipping offer may not apply to heavy, oversized or fragile items. Some manufacturers also require a shipping surcharge that cannot be waived. Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.
Delivery time = processing time (order preparation) + shipping time
Order preparation
(1)Check the stock. (2)Confirm whether the item in your order needs to be customized. (3)Check your shipping address. (4)Reconfirm whether the item in your order is eligible for our Shipping Policy. (5)If everything is ready, your order will be shipped from our warehouse.
- Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
- Once your order is shipped, we will send you an e-mail containing a tracking number and query website.
Method of shipping:
1. Fastest Shipping
- For small size products, 5€ per piece
- For big size products, 20€ per piece
- Other size products, 10€ per piece
- 1-2 Days (Germany)
- 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
- 6-10 days (Other European countries )
2. Free Shipping
- DPD: 2 Weeks - Most normal size and weight products
- EMS: 2-4 Weeks - Big size but light products
3. Expedited Shipping
4. Expedited Express for small pieces
FAQ
How to track my order?
- You will receive an e-mail containing a tracking number once your order is shipped.
- Click this link: https://www.17track.net/en/ and then enter the tracking number.
- You can also contact our customer service team at [email protected] for the latest logistics information.
Compensation for overdue delivery:
If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the goods delayed compensation. We will do our best to ensure that the goods arrive on time.
Cancel orders
We support canceling orders without reason within 48 hours since you placed the order. If your order has already been shipped, your orders cannot be canceled. As for the forcible cancellation of the order, you need to pay a shipping fee for this order.
Tariff:
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected]
Refused shipments
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
If you have any problem during the shopping process, please contact us at [email protected]