For most of our products– we offer free shipment if the order value exceeds €45 or if the delivery address is in any European country except Iceland.
Delivery time = processing time (order preparation) + shipping time
(1)Check the stock. (2)Confirm whether the item in your order needs to be customized. (3)Check your shipping address. (4)Reconfirm whether the item in your order is eligible for our Shipping Policy. (5)If everything is ready, your order will be shipped from our warehouse.
- Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
- Once your order is shipped, we will send you an e-mail containing a tracking number and query website.
Method of shipping:
3. Fastest Shipping (DHL or DPD. Only available for some products): €10 per piece (Spokes, Heracleum: €20 Per Piece; Twiggy: €35 Per Piece)
If you need specific courier services, please contact us: [email protected]
1. Fastest Shipping
- 3-7 Days (To Germany, France, Netherlands, Belgium, Poland, Italy, Sweden, Austria, the Czech Republic, Spain)
- 6-10 days (To Other EU countries/Iceland)
Please note that Fastest Shipping (DHL or DPD) does not apply to non-EU countries such as the UK and Switzerland, and countries outside Europe.
2. Free Shipping
- 2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm
- 3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel > 60 cm
- 5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products
3. Hong Kong EMS
Shipping Time: 1-2 Weeks (Most countries)
4. Expedited Express for small pieces
Corresponding Products: Reserved for products with a small size such as Bellhop table lamp, Poldina pro table lamp and so on.
5. 2097 Fast Shipping
Corresponding Products: 2097 chandelier
6. Faster Shipping:
For faster shipping, please contact the customer service team.
Due to the global COVID-19 pandemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our very best to process orders and deliver goods for you in the fastest and best way.
How to track my order?
- You will receive an e-mail containing a tracking number once your order is shipped.
- Click this link: https://www.17track.net/en/ and then enter the tracking number.
- You can also contact our customer service team at [email protected] for the latest logistics information.
Compensation for overdue delivery:
If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the goods delayed compensation. We will do our best to ensure that the goods arrive on time.
We support canceling orders without reason within 48 hours since you placed the order. If your order has already been shipped, your orders cannot be canceled. As for the forcible cancellation of the order, you need to pay a shipping fee for this order.
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected]
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
If you have any problem during the shopping process, please contact us at [email protected]